OVERVIEW: HOW WE COLLECT AND HANDLE YOUR INFORMATION
When you visit the Site, we also automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
These services are provided by Google and Facebook and allow us to provide our customers with an enhanced user experience.
SHOPPING WITH US
Our store is managed by us and hosted by Shopify Inc. The company supplies its ecommerce platform to businesses internationally. The platform provides us with all the necessary software and support to enable us to display our products online and process orders. Data storage on our website is protected on Shopify’s secure servers behind their own firewall which adds an extra layer of security.
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers email address, and phone number. We refer to this information as “Order Information.”
When an order is taken on our website users will be directed to a payment gateway to complete the purchase. This payment credit or debit card data is stored by Shopify and encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).
This data is only stored for the purposes of a transaction and is removed from the system following completion of the transaction. For more information on how Shopify’s terms of service visit their website here https://www.shopify.com/legal/terms
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to lawful requests for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
We may with your permission at the point of sale send newsletter to the email address provided to send information on our products via a double opt in process. We use Mailchimp to provide this service Our email newsletter sign up form sends your email address and name directly to a service called Mailchimp which is one of the largest and most reputable companies supplying email marketing services to businesses and individuals.
Your details will not be supplied to any third parties other than for the purposes of data processing and sending of our own email marketing. No data is shared with other companies for marketing purposes. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998.
You will be given the opportunity to opt out of receiving communications from us at any time via the newsletter or by contacting us directly.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Lagenlook Clothing UK
Old Hall Road
Tel: 01978 722711
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
This site is not intended for individuals to purchase goods under the age of 18 without parental consent.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org or by mail using the details provided.
How we store data, process data and protect any data we store and for how long.
The website and its owners (we) treat our customer data with the utmost care to ensure that it remains protected while a user is visiting the website and also when data is gathered via contact forms. No customer data is stored on this website other than for the purposes of processing and responding to enquiries and anything that relates to data being used during the course of business operations.
The website complies with all privacy and data protection requirements under United Kingdom law.
Any users who make contact with us via contact forms on the website do so at their own risk and forms should only be used for the purposes of business, enquiries or questions about our services. We take proactive measures to ensure all data is kept private and secure until it is no longer required or has no use, as detailed in the Data Protection Act 1998.
Your details as supplied by all are contact forms are not passed on to any third parties other than for the purposes of data processing and sending of our own email marketing. No data is shared with other companies for marketing purposes. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998.
EXTERNAL WEB PAGE LINKS
The owners of this website cannot guarantee or verify the contents of any externally linked website.